Frequently Asked Questions
Where is Tailor Made Tekapo Backpackers Hostel?
Is there free car parking?
Yes, there are 8 free on-site parking spaces and unlimited free on-street parking outside the Hostel.
Is there free Wifi?
Yes, there is FREE WIFI, FOR EVERYONE, EVERYDAY. Even though Lake Tekapo only has about 369 residents, we do have access to fast (VDSL) Wifi, which is available in all rooms.
The first 500mb each day is free for each guest.
Extra data: 2GB $2
Can I visit Mt Cook?
Where can I see the stars?
Can I store my bike securely?
Yes, we have a secure lock up and also a small range of tools for tuning your bike.
Do I need to bring a sleeping bag, cooking equipment or anything else with me?
You do not need a sleeping bag (and they are not allowed into the rooms). All our beds are made up. Towels are provided in the en-suite rooms and are available from reception for anyone else who requires one. All cooking equipment, including rice cookers, are available for you to use in our well equipped kitchen.
What time can I check in?
Your room will be ready for you by 2pm. If you are arriving earlier, you can store your luggage and use our lounge & gardens from 10am.
What time is check out?
Check out is 10am. If you have to wait for your bus, you are welcome to use our lounge while you wait.
Can I have visitors or friends visit me at the hostel?
If you have friends or family coming to visit you at the hostel, you must inform staff and they must register at reception. A charge can apply so check with us first!
Are there heaters in the rooms?
Yes, all rooms have electric heaters including the common areas. There are also hot water bottles in the rooms and extra blankets are available should you need one.
Can I camp, or just use the showers & kitchen?
No, our facilities are suited to the number of guests we accommodate and are there for their exclusive use.
Is there a bank or ATM in Lake Tekapo?
There is just an ATM (ANZ)
Is there a supermarket in Lake Tekapo?
Yes, there is a Foursquare Supermarket open 7am - 8pm (winter) and 9pm (summer). We also have a small range of items available at reception if you arrive late and need dinner.
Is there a petrol station in Lake Tekapo?
Yes, there is one and you can buy petrol or diesel 24 hours a day (At night, there is only self service and credit or debit card payment)
Can families stay?
Yes, we are happy to host families. We have a travel cot available at reception. Children under 18 can not stay in the dorm or shared room unless it has been booked for the exclusive use by the group. We charge a room price, if you would like to add an extra mattress to a room for a child or extra guest, please contact us prior to booking.
Do you accept credit & debit cards?
Yes we do. We accept Visa, Master Card & Union Pay.
If you are paying with credit card over the phone or at reception, a fee of up to 2% may apply. If you are doing a self service booking online, then there is no credit card fee.