FREQUENTLY ASKED QUESTIONS
Answers to some common questions
Where is Tailor Made Tekapo Accommodation located?
Is there free parking?
Yes! There are 8 spaces onsite and unlimited free parking on the street around the hostel. Lake Tekapo village is very small and you will always be able to find a parking space.
Is there free WiFi?
Yes, UNLIMITED FREE WIFI, FOR EVERYONE, EVERYDAY.
Can I get to Mt Cook from Tekapo?
Yes, it is just over 1 hours drive to Mt Cook. You can comfortably do a day trip by car. There is also a bus service which offers a day return ticket. You can purchase these from reception. You will need to book a bus ticket the day before departure or earlier.
Where can I go to see the stars?
We are located in the dark sky reserve, so anywhere in Lake Tekapo is great (if the sky is clear, which it normally is!). We will show you our favorite places when you arrive at reception. Find out more here
Can I securely store my bicycle?
Yes, we have a secure lock up and also a small range of tools for tuning your bike.
Do I need to bring bedding or a sleeping bag with me?
You do not need a sleeping bag (and they are not allowed into the rooms). All our beds are made up. Towels are also provided.
What time is check-in and check-out?
Your room will be ready for you by 2pm. If you are arriving earlier, you can store your luggage and use our lounge & gardens from 10am.
Can friends come and visit me at the property?
If you have friends or family coming to visit you at the, you must inform staff and they must register at reception. A charge can apply so check with us first!
Are the rooms heated?
Yes, all rooms have electric heaters, including the common areas. There are also hot water bottles in the rooms and extra blankets are available should you need one.
Can I camp or pay to just use the facilities?
No, our facilities are suited to the number of guests we accommodate and are there for their exclusive use.
Is there a bank or an ATM in Lake Tekapo?
There is a BNZ ATM machine in town.
Is there a supermarket in Lake Tekapo?
Yes, there is a Foursquare Supermarket open 8am - 8pm.
Is there a petrol station in Lake Tekapo?
Yes, there is one and you can buy petrol or diesel 24 hours a day (At night, there is only self service and credit or debit card payment)
Can children stay?
Yes, we are happy to host families. We have a travel cot available at reception. Children under 18 can not stay in a shared room unless it has been booked for the exclusive use by that group. Some rooms can accommodate an extra mattress, if you would like to add an extra mattress to a room for a child or extra guest, please contact us prior to booking.
Do you accept credit and debit cards?
Yes we do. We accept Visa, Master Card, Amex & Union Pay.
If you are paying with credit card over the phone or at reception, a fee of up to 2% may apply.
How can I save money on accommodation and activites in New Zealand?
Booking direct with your accommodation provider will almost always be better value for you than using an online booking website!
Are you pet friendly?
Yes, we do have some pet friendly rooms. You will need to contact us prior to booking to check if we still have a suitable room available.
As at 10.1.22 there are currently no additional restrictions for staying in accommodation, the checking of Vaccine Passes is not required to check in.
We follow the Covid 19 Protection Framework. For the latest information about traffic light settings, please visit covid19.govt.nz/traffic-lights/ and search for 'accommodation'.