Question 1

Where is Tailor Made Tekapo Accommodation located?

Accepted Answer

Click here to find out about our location and to get directions.(javascript:void(0))

Question 2

Is there free parking?

Accepted Answer

Yes! There are 8 spaces onsite and unlimited free parking on the street around the hostel. Lake Tekapo village is very small and you will always be able to find a parking space.

Question 3

Are you pet friendly?

Accepted Answer

Yes, we do have some pet friendly rooms. You will need to contact us prior to booking to check if we still have a suitable room available.
We require all pets so be on a lead while on the property as we have small animals running about the property.
Pets are not to be left unattended in the room.
There is no extra charge for pets unless there is hair or mess that requires extra cleaning.

Question 4

Is there free WiFi?

Accepted Answer

Yes, UNLIMITED FREE WIFI, FOR EVERYONE, EVERYDAY.
Even though Lake Tekapo only has about 369 residents, we do have access to reasonably fast (VDSL) WiFi, which is available in all rooms.

Question 5

Can I get to Mt Cook from Tekapo?

Accepted Answer

Yes, it is just over 1 hours drive to Mt Cook. You can comfortably do a day trip by car. There is also a bus service which offers a day return ticket. You can purchase these from reception. You will need to book a bus ticket the day before departure or earlier.

Question 6

Where can I go to see the stars?

Accepted Answer

We are located in the dark sky reserve, so anywhere in Lake Tekapo is great (if the sky is clear, which it normally is!). We will show you our favorite places when you arrive at reception. Find out more here(javascript:void(0))
Make sure you bring some warm clothes. We are high in the mountains here and it can get get very cold in the night, even in the summer!

Question 7

Can I securely store my bicycle?

Accepted Answer

Yes, we have a secure lock up and also a small range of tools for tuning your bike.

Question 8

Do I need to bring bedding or a sleeping bag with me?

Accepted Answer

You do not need a sleeping bag (and they are not allowed into the rooms). All our beds are made up. Towels are also provided.
All cooking equipment are available for you to use in our well equipped kitchen.

Question 9

What time is check-in and check-out?

Accepted Answer

Your room will be ready for you by 2pm. If you are arriving earlier, you can store your luggage and use our lounge & gardens from 10am.
Check out is 10am. If you have to wait for your bus, you are welcome to use our lounge while you wait.

Question 10

Can friends come and visit me at the property?

Accepted Answer

If you have friends or family coming to visit you at the, you must inform staff and they must register at reception. A charge can apply so check with us first!

Question 11

Are the rooms heated?

Accepted Answer

Yes, all rooms have electric heaters, including the common areas. There are also hot water bottles in the rooms and extra blankets are available should you need one.
The lounge has a log fire which is extra cosy in the winter.

Question 12

Can I camp or pay to just use the facilities?

Accepted Answer

No, our facilities are suited to the number of guests we accommodate and are there for their exclusive use.

Question 13

Is there a bank or an ATM in Lake Tekapo?

Accepted Answer

There is a BNZ ATM machine in town.

Question 14

Is there a supermarket in Lake Tekapo?

Accepted Answer

Yes, there is a Foursquare Supermarket open 8am - 8pm.

Question 15

Is there a petrol station in Lake Tekapo?

Accepted Answer

Yes, there is one and you can buy petrol or diesel 24 hours a day (At night, there is only self service and credit or debit card payment)

Question 16

Can children stay?

Accepted Answer

Yes, we are happy to host families. We have a travel cot available at reception. Children under 18 can not stay in a shared room unless it has been booked for the exclusive use by that group. Some rooms can accommodate an extra mattress, if you would like to add an extra mattress to a room for a child or extra guest, please contact us prior to booking.

Question 17

Do you accept credit and debit cards?

Accepted Answer

Yes we do. We accept Visa, Master Card, Amex & Union Pay.
If you are paying with credit card over the phone or at reception, a fee of up to 2% may apply.
If you are doing a self service booking on our website, then there is no credit card fee!

Question 18

How can I save money on accommodation and activites in New Zealand?

Accepted Answer

Booking direct with your accommodation provider will almost always be better value for you than using an online booking website!

Tailor Made Tekapo Accommodation
Hostel & Guesthouse

Frequently Asked Questions